FAQ
Welcome to the Soulety FAQ section! Here you’ll find answers to the most frequently asked questions about our products, services, and policies. If you need further assistance, don’t hesitate to contact us:
Email: support@soulety.com
Phone: +33 7 56 96 24 86
Address: 185 Chemin du Clos de Bouichard, 04180 Villeneuve, France
General Questions
Q: What is Soulety?
A: Soulety is an online store specializing in premium products designed to enhance your daily well-being. We offer a variety of elegant and functional accessories.
Q: How can I contact Soulety’s customer service?
A: You can reach our customer service team via email at support@soulety.com or by phone at +33 7 56 96 24 86 We’re here to help!
Orders & Shipping
Q: How can I place an order?
A: Simply browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the steps provided to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal and bank transfers.
Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days. Once shipped, delivery usually takes 3 to 7 business days within France.
Q: Do you offer international shipping?
A: Currently, we only ship within France. We hope to expand our shipping options in the future.
Q: Is shipping free?
A: Yes, standard shipping is free for all orders within France.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Returns within France are free.
Q: How do I return a product?
A: To initiate a return, please contact us at support@soulety.com with your order number and the reason for the return. We will provide a prepaid return label and instructions.
Q: Can I exchange an item?
A: Yes, exchanges are possible within 30 days of purchase. Please contact our customer service team to arrange an exchange.
Products
Q: Are your products high quality?
A: Yes, we are committed to offering products made with the finest materials to ensure durability and safety.
Q: How do I choose the right size?
A: Each product page includes detailed descriptions and sizing information. If you need additional help, our team is ready to assist you.
Q: Do you offer eco-friendly products?
A: Yes, we offer a range of environmentally friendly products that are both safe for you and beneficial for the planet.
Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special promotions.
Q: Is my personal information secure?
A: Yes, we take the privacy and security of your data very seriously. Our site uses encryption systems and secure payment gateways to protect your information.
Q: How can I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the signup box at the bottom of our homepage. Receive updates on new products, promotions, and helpful tips.
Questions or need assistance? Our team is here to help!
Address: 185 Chemin du Clos de Bouichard, 04180 Villeneuve, France
Email: support@soulety.com
Phone: +33 7 56 96 24 86
Business Hours:
-
Monday–Friday: 09:00 – 18:00
-
Saturday–Sunday: 09:00 – 14:00
Average Response Time: 24–48 hours
For more ways to reach us, visit our Contact Us page. We look forward to hearing from you!