1. If I don't like the item, can I return it and get a refund?
Yes, you can apply for a return within 14 days of the receipt of the item, on any item that has not been used, in its original box and in resalable condition (excluding customized products, bulbs, three same items or more). >>Please see our Return & Refund Policy for more details.
2. What if I receive a damaged item?
In case you have received a damaged item, please email us at support@ateasehomelife.com within 48 hours of delivery and attach clear pictures of the damage. Broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide a new replacement for glass or shades at no additional charge. If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return and this shipping costs is borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).
3. What if I receive a wrong item?
In case you have received a wrong item, please email us at support@ateasehomelife.com within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.
4. When will I receive the refund? Where is the refund back?
After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your original payment account. The processing time of PayPal 2-3 days.
